Refund policy

We want you to be happy with your purchase. If something isn't right, here's how returns and refunds work at Beauty Cellulite.

30-day returns

You have 30 days from the delivery date to request a return. There is no restocking fee — approved returns are refunded at the full product price.

Condition requirements

Our products are personal care items that come into contact with skin, so returned items must be unused, in their original condition, and in the original packaging with all accessories, cables and filters included.

Opened massage oil cannot be returned for hygiene reasons. Unopened, sealed oil may be returned within the 30-day window.

These condition requirements do not apply to items that arrive damaged, defective or incorrect.

Who pays return shipping

You pay return shipping if you change your mind, no longer want the item, or ordered the wrong option.

We pay return shipping if the item arrives damaged, defective, or is not what you ordered. We will send you a prepaid label.

How to start a return

Email jbullen2023@gmail.com with your order number and the reason for the return. We'll reply with return authorization and the address to ship to.

Please don't send anything back before contacting us — unauthorized returns can't be processed or refunded.

Damaged, defective or incorrect items

Contact us within 7 days of delivery with your order number and photos of the item and its packaging. We'll replace it or refund it in full, including any shipping you paid. In many cases we won't ask you to send the item back.

Refund timing

Once your return is received and inspected we'll email to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer it may take an additional billing cycle to appear on your statement.

Original shipping charges are refunded only when the return is due to our error.

Orders arriving in separate shipments

Kit orders ship in two parcels. The device and the oil travel on different routes and may arrive days apart. This is normal and is not a reason to open a return. If one part of your order hasn't arrived within the estimated window in our Shipping Policy, contact us and we'll track it down.

Cancellations

If you need to cancel, email us as soon as possible. We can usually cancel an order before it has been dispatched. Once an order has shipped it must be handled as a return.

Late or missing refunds

If you haven't received an approved refund after 10 business days, check with your bank or card issuer first, then contact us at jbullen2023@gmail.com and we'll chase it.